Return & Exchange Policy

At TileAndSocial, your satisfaction is our top priority. We strive to ensure every purchase meets your expectations, and we’ve designed our Return & Exchange Policy to be fair, flexible, and hassle-free—whether you’re unsatisfied with your order or received a damaged item.

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee, starting from the date your order is delivered. If you’re not completely satisfied with your purchase or simply change your mind, you may return the item for a full refund or exchange within this period.

Return Eligibility & Conditions
Our customer service team is here to assist you with every step of the return process. To initiate a return: send us an email with your order number, a detailed description of the issue, and photos (if applicable, e.g., for damaged items).

For a return to be approved, the product must be in its original, unused condition with all original labels and packaging intact.

Defects We Cover (Within 30 Days)
We will cover all or partial costs for returns related to: stains, damaged items, or significant differences between the product received and the product shown in our photos. If we cannot resolve a dispute regarding product differences, we will involve PayPal for mediation.

Returns We Do Not Cover
We are not responsible for returns due to personal preference (e.g., simply not liking the product or changing your mind).

Return Shipping
Upon approving your return request, you will be responsible for covering return shipping costs.

Exceptions
Promotional items are not eligible for return or exchange.

We are committed to providing exceptional customer service and a seamless return experience. If you have any questions or need further assistance, please don’t hesitate to contact us—your satisfaction is our priority!